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Rapida’s WhatsApp deployment lets you connect your assistant to WhatsApp Business, enabling automated conversational experiences on the world’s most widely used messaging platform.

Configure your assistant before deploying to WhatsApp

Set up your assistant first, then return here to configure the WhatsApp deployment.

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Prerequisites

Before deploying to WhatsApp you will need:
  • A WhatsApp Business Account with an approved phone number
  • A Meta developer account with a WhatsApp Business API app
  • Your WhatsApp Access Token and Phone Number ID from the Meta developer portal

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Key Features

  • Messaging at scale: Handle thousands of simultaneous WhatsApp conversations with a single assistant
  • Multi-turn context: The assistant maintains full conversation context across messages in the same thread
  • Rich media support: Send and receive text messages, voice notes, and structured content
  • 24/7 availability: Automate responses around the clock without human intervention
  • Handoff to human: Escalate complex conversations to a live agent when needed

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Configuring the WhatsApp Deployment

Follow these steps to connect WhatsApp to your assistant:
1

Navigate to your assistant

Go to Assistants in the sidebar and select the assistant you want to deploy.
2

Open deployment settings

Click Configure assistant in the top right, then select Deployments from the left sidebar.
3

Enable WhatsApp

Click Add Deployment and choose WhatsApp.
4

Enter your WhatsApp credentials

Provide:
  • Access Token: Your Meta WhatsApp Business API access token
  • Phone Number ID: The phone number ID for your WhatsApp Business number
  • Webhook Verify Token: A secret string you define, used to verify Meta’s webhook callback
5

Configure the Meta webhook

In the Meta developer portal, set your webhook URL to:
https://api.rapida.ai/v1/whatsapp/event/<ASSISTANT_ID>
Set the Verify Token to the same value you entered in Rapida.
6

Subscribe to message events

In the Meta webhook configuration, subscribe to the messages field under the WhatsApp Business Account product.

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Use Cases

Customer Support

Automate first-line support for product inquiries, order status, and troubleshooting.

Appointment Booking

Let users book, reschedule, or cancel appointments directly in WhatsApp.

Order Management

Handle order tracking, returns, and product availability queries.

Lead Qualification

Engage inbound leads with qualifying questions and route them to your sales team.

Notifications & Reminders

Send proactive messages for appointment reminders, payment confirmations, and alerts.

Surveys & Feedback

Collect customer feedback and NPS scores through conversational surveys.