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A Project is an isolated workspace within your organization. Projects keep resources — assistants, endpoints, knowledge bases, and credentials — separated so different teams or environments don’t interfere with each other.

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What Lives Inside a Project

  • Assistants: Voice AI agents deployed on phone, web widget, or via API
  • LLM Endpoints: Configured language model connections with prompt templates
  • Knowledge Bases: Documents and data sources for RAG-powered responses
  • Credentials: Project-scoped API keys used by SDKs and the web widget
  • Activity Logs: Conversation, LLM, and webhook logs scoped to this project

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Project Credentials

Each project has its own set of Publishable Keys used to authenticate SDK calls and web widget embeds. These are scoped to the project and cannot be used to access resources in other projects. See Credentials for details.

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Creating a Project

See Create a New Project for step-by-step instructions.

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Project Roles

Membership and permissions are set at the project level. A user can have different roles in different projects:
RoleCapabilities
Super AdminFull control over the project
AdminManage resources and invite collaborators
MemberCreate and use project resources
ViewerRead-only access

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Best Practices

  • Create separate projects for development, staging, and production.
  • Use descriptive project names that reflect the team or product they serve.
  • Review project membership regularly and remove users who no longer need access.