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Adding documents to your knowledge base is easy. Follow these steps to enhance your AI’s knowledge:
1

Access Knowledge Base

Navigate to the Knowledge section in your dashboard. Open the relevant knowledge that you want to add your documents to.Knowledge Base Overview
2

Choose Addition Method

Click on “Add document +” to start adding a new document.Add Document Options
3

Select Document Type

Depending on your chosen method, follow the appropriate steps below.

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1. Uploading Text Files Manually

If you’re uploading a standard text file:
  1. Click on “Add document manually”
  2. Drag and drop your file into the upload area, or click to select from your computer.
  3. Supported formats: .txt, .doc, .docx, .pdf (Max 10 MB per file)
  4. Click “Upload New Document” to add it to your knowledge base.
Upload Document

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2. Adding Documents from Cloud

To import documents from cloud storage:
  1. Click on “Add document from Cloud”
  2. Connect to your preferred cloud service (Google Drive, Notion, etc.)
  3. Select the document(s) you want to add
  4. Follow the prompts to complete the import process
Cloud Document

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3. Structuring a Document

If you’re adding a structured document:
  1. Click on “Add catalog document”
  2. Choose the document type:
    • Help / QnA (for FAQs)
    • Product Catalog
    • Blog Article
    Select Document Type
  3. Fill in the required fields for your chosen document type.
  4. Upload any associated files if needed.
  5. Click “Upload New Document” to add it to your knowledge.
After uploading, your document will be processed and integrated into the knowledge. This may take a few moments depending on the file size and complexity. Tip: Adding diverse, high-quality documents improves your AI’s ability to assist users effectively.