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Getting Started

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Prerequisites

• An active Vonage account
• Access to Vonage’s API credentials

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Setting Up Provider Credentials

1

Access the Integrations Page

Navigate to the “Integration > Tools” page. Here you’ll see a grid of various external integrations including Vonage.

2

Select Vonage

On the Integrations page, find the Vonage card. Click the “Setup Credential” button for Vonage.

3

Create Provider Credential

A modal window will appear titled “Create provider credential”. Follow these steps:

1. Ensure Vonage is selected from the dropdown
2. Enter a Key Name: Assign a unique name to this Vonage credential for easy identification
3. Enter the required credentials:
   • Vonage API Key
   • Vonage API Secret
   • Vonage Application ID (if applicable)
4. Click “Configure” to save the credentials

4

Verify Credential Setup

After setting up the credential, you can verify it’s been added:

1. The Vonage card should now show “Connected”
2. If you click on Vonage, you’ll see a “View provider credential” modal
3. This modal displays the credential name, when it was last updated, and options to delete or close

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Features

• Voice Calls: Make outbound calls and receive inbound calls
• SMS: Send and receive text messages
• Video: Implement video calling and conferencing
• Number Insight: Get detailed information about phone numbers
• Verify: Implement two-factor authentication (2FA)

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Usage Examples

1. Customer Support: Set up a cloud-based call center for your support team
2. Appointment Reminders: Send automated voice or SMS reminders to customers
3. Two-Factor Authentication: Use SMS or voice calls for secure user verification
4. Lead Management: Automate outbound calls for sales and marketing campaigns
5. Video Conferencing: Implement secure video meetings for remote teams